Management Profile

Management Profile

Management Profile

Sid Smith, President & General Manager

Sid has a mechanical engineering degree from NC State and an MBA from Wake Forest. Sid is a GE certified Six Sigma black belt with a full understanding of process improvement and quality-driven standards that are reflected in 72 Degrees' daily operations. "I want to be part of a customer service oriented business, something that people really value."

Dempsey Miller, Vice President & Administrative Manager

Dempsey has a civil degree from NC State. He believes in a leadership role at 72 Degrees is to be accessible and operate the company hands-on so that quality, value, and customer service are the focus. "We do not pass off problems, we solve them."

 Jesse Wright, Senior Service Technician

Jesse has worked with Team 72 for more than 3 years. He is a tough Marine with a heart of gold. Clients repeatedly request Jesse because of his attention to detail, kind personality and work ethic. 

Derik Wolfe, Operations Manager

Derik began his career with our company many years ago and has been trained from the “ground up” by Matthew and Matt Stewart and Success Academy.  Derik offers each of our clients the best service around and does it with a smile.  Derik is a graduate of Quality Training Center in Orlando, FL.  He has also attended Power Performing Technician training in St. Louis, MO, is EPA and refrigerant certified,is NATE certified, has attended countless factory training seminars, is furnace inspector certified, and has earned the Technician Seal of Safety certification.  Derik's talent's far exceed his years and you can have confidence that he is not satisfied until you are!  

Mike Thomson, Senior Service Technician

Mike could easily be described as one of the friendliest members of our staff.  He is responsible for for providing all service need to our clients and is committed to doing whatever it takes for them to stay comfortable.  He performs this responsibility day in and day out with a smile on his face!  Mike has been with 72 Degrees since 2007, he loves his job and Team 72 loves Mike!

Matt Lail, Lead Installation Specialist & Field Foreman

Matt has been in the air conditioning and heating industry for more than ten years.  Matt began as an installation helper, progressed to become a master installer and is now the Team 72 field foreman.  Matt is ever-ready to work as hard as necessary to take care of our team and more importantly our clients.  He resides in Morganton with his wife and two children and enjoys riding motorcycles, fishing and hunting in his free time. 

Daniel Palma, Installation Assistant

Daniel has been a Team 72 member since 2007 and is one of the hardest workers we have!  He immigrated from Cuba and has a degree in interior design and small appliance repair. He spends his time here ensuring all of our installations go smoothly.  Daniel is known for his sense of humor, hard work ethics and the fact that he never stands still!   Daniel is always looking at ways to make everyone’s job easier and that makes him an installation team favorite!

Our Office Hours:

  • Monday - 7:00 AM to 7:00 PM
  • Tuesday - 7:00 AM to 7:00 PM
  • Wednesday - 7:00 AM to 7:00 PM
  • Thursday - 7:00 AM to 7:00 PM
  • Fridays - 7:00 AM to 7:00 PM
  • Saturday - 7:00 AM to 7:00 PM
  • Sunday - 7:00 AM to 7:00 PM
1000 Cape Hickory Rd.,
Hickory, NC 28602
828.325.0072

Google Map of 1000 Cape Hickory Rd, Hickory, NC 28601